HOW MUCH DOES SHIPPING COST?

We offer 100% free shipping on all orders.  Customers are responsible for any additional taxes.

WHEN WILL I RECEIVE MY ORDER?

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

A confirmation email will be sent to you immediately once the order is authorized and verified. It takes 1-3 days for merchants to process the order and ship it.  As soon as your product is shipped, we will send you a link to track it via email.

You will receive your order in 10- 24 days from the date placed. Since we personally test out all products in our shop, including their shipping times, we do not carry any product that takes over 24 days to arrive. We will contact you if, for some reason, there are any delays. Occasionally items may be out of stock, and sometimes, we change vendors to ensure the highest quality and responsiveness from each of our product sources.

Please don’t hesitate to contact us at support@explorenomad.com if the item does not arrive after 24 days.

Please note: Due to an increase in shipments during the holidays, packages may be delayed.  We appreciate your patience during these times.

No refunds will be given for delayed shipping times. If you would like to cancel your order, please make sure to do so within 24 hours of purchase, for there is no guarantee it can be canceled after 24 hours.

*If your item was lost in transit, we will replace it as soon as we are notified.

*We do NOT provide returns/refunds for orders that have already been shipped out but have not arrived yet NOR do we provide returns/refunds for orders that took longer than average (1-3 weeks) to be delivered. We are very transparent with our shipping times, and ask that you also understand that any delay with shipping partners is out of our control.

*If your item was lost in transit, we will send you a replacement, not a refund.

CARRIERS

We currently ship to the USA exclusively using multiple carriers to provide the fastest and most reliable experience. All carriers provide tracking numbers that allow our customers to individually track all packages.

Please check and verify your shipment against its tracking number should you have any concerns about your item’s whereabouts before contacting Explore Nomad directly.

Carriers will ship to all commercial and domestic residences, P.O boxes, APO, and FPO addresses.

MULTIPLE SHIPMENTS

Since our products come directly from the manufacturer, they may arrive separately and at different times.  Depending on customs, holidays, and other delays, shipping times can vary for each individual item, so please wait the full 24 days to contact us if an item from the order has not arrived.

INTERNATIONAL SHIPPING

Currently, Explore Nomad only services shipments to the US.

You can select your preferred payment method at checkout.

• We accept secure payments for USA customers via Credit Cards & Debit Cards.

• Accepted Credit Cards Include: Visa, Mastercard, American Express, Discover, JCB, & Diners Club

• We also accept Paypal, Shop Pay, Google Pay, and Apple Pay

Return & Refund Policy

Thanks for shopping at Explore Nomad.If you are not satisfied with your purchase, we are here to help. 

Returns You have 5 calendar days to return an item from the date you received it. 

To be eligible for a return, 

Your item sent was wrong and not shown on your order OR was delivered damaged. 

Your item must be unused and in the same condition that you received it. 

Your item needs to be in the original packaging. 

Your item needs to have proof of purchase. 

Please do not send your purchase back to the manufacturer.  This will disqualify you from receiving a refund/replacement. 

Please make sure you order the correct size and item that you intend to buy.  We provide size charts in standard US sizes to ensure your product fits. 

*We do NOT provide returns/refunds for orders that have already been shipped out but have not arrived yet NOR do we provide returns/refunds for orders that took longer than average (1-3 weeks) to be delivered. We are very transparent with our shipping times, and ask that you also understand that any delay with shipping partners is out of our control.

*If your item was lost in transit, we will send you a replacement, not a refund.

How to Return 

Email Us at support@explorenomad.com to verify you are eligible for a return (we are not responsible for returned items that do not qualify)

Pack the item securely with original product packaging. 

Include proof of purchase (invoice) or order ID number along with your name and email. 

Send your package using a carrier that can provide tracking and insurance. Explore Nomad is not responsible for items lost or damaged in transit. 

*Note: You are responsible for all return shipping costs.  Explore Nomad does not provide prepaid shipping labels. 

Refunds 

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your payment provider’s policies. 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. 

*If your item was lost in transit, we will replace it as soon as we are notified.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not provide returns for delayed shipping times since this is out of our control. 

Contact Us If you have any questions on how to return your item to us, please feel free to contact us at support@explorenomad.com

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order – do so by going to the cart and clicking “checkout”. Follow the instructions by providing us with delivery information and select payment method the for goods – we will ship your package within 5-7 business days.Our support team is always happy to guide you at any step! If you need help, feel free to email us at support@explorenomad.com

International taxes might be applied depending on your country’s taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the Import calculator for USA.The customs value is made up of:the price paid for the goods,the insurance cost,the shipping cost.