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You have 5 calendar days to return an item from the date you received it.
To be eligible for a return,
Please do not send your purchase back to the manufacturer. This will disqualify you from receiving a refund/replacement.
Please make sure you order the correct size and item that you intend to buy. We provide size charts in standard US sizes to ensure your product fits.
*If your item was lost in transit, we will replace it as soon as we are notified.
*We do NOT provide returns/refunds for orders that have already been shipped out but have not arrived yet NOR do we provide returns/refunds for orders that took longer than average (1-3 weeks) to be delivered. We are very transparent with our shipping times, and ask that you also understand that any delay with shipping partners is out of our control.
*If your item was lost in transit, we will send you a replacement, not a refund.
How to Return
Note: You are responsible for all return shipping costs. Explore Nomad does not provide prepaid shipping labels.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method.
You will receive the credit within a certain amount of days, depending on your payment provider’s policies.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not provide returns for delayed shipping times since this is out of our control.
If you have any questions on how to return your item to us, please feel free to contact us at Support@ExploreNomad.com.